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Episode #14: Episode #14: Civility as a Risk Management Strategy
Civility is more than professional conduct. It is a risk management strategy.
In the newest episode of PoolSide, we explore how everyday behavior can shape workplace culture, employee retention, organizational risk, and public trust.
Host Michelle Béchamps of Béchamps & Associates is joined by Sarah Curtis, Loss Control Training Consultant with Public Entity Partners, whose work helps public entities strengthen organizational performance by supporting individual growth.
Together, we discuss:
Why incivility belongs in a risk management conversation
How unchecked behavior can escalate into complaints, turnover, grievances, and liability
The difference between intent and impact
Why empathy does not require agreement
How self-awareness can change the way we navigate conflict
The role pools can play in helping members build healthier workplace cultures
We may not be able to change the tone of the entire country overnight. But we can influence what happens in our staff meetings, boardrooms, public offices, and conversations with the communities we serve.
☕ So grab your coffee and dive into Episode #14.
GEM Board Meeting & Members’ Sessions (October 29, 2026)
GEM will hold a Board Meeting and Members’ Sessions (Member Work Group & Members’ Roundtable) on Thursday, October 29, 2026, at the Hyatt Regency Tamaya Resort. Location: Santa Ana Pueblo, […]
